BBB is here to help. I received a HUD from the closing attorney on May 17, 2022 and it stated that I was past due on my account. This is illegal and predatory. On average, how many hours do you work a day at CiraConnect? See the answers, explore popular topics and discover unique insights from CiraConnect employees. Read our. How do you feel about the future of CiraConnect? Guys sit in break room debating sports for hours. You are a means to an end to this company. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Paid on 15th and last day of month. Hostile work environment. https://docs.wixstatic.com/ugd/83915d_24a504d87d0f4b26be15a70a87a23b2d.pdf. App no longer updating recent financial transactions, postings, nor community announcements Had to utilize desktop webpage to submit HOA fee. They stated they received my payment the afternoon of May 11 BUT the closing attorney had requested closing documents the morning of May 11 so my payment hadn't posted yet. They haven't responded to emails and refuse to give me a phone number to speak to a 'real human' in accounts receivable. For the best experience, please upgrade to a modern, fully supported web browser. I am selling my condo and the HOA fees are managed by CIRANET. I was told that if I wanted to dispute the 'late fee' I had to send a "formal email to ******************@ciranet.com". Company is acquiring more clients and other management companies faster than the employees needed to maintain the business infrastructure. RealManage is customer service based while Cira is more product based.
Coming Soon: ARSC Event Photos will be added to the CiraNet portal. High turnover. Be the first to review! Family environment with managers that care. AR department is fairly small and no treasury dept so AR has to deposit and post checks. I called CIRANET customer service (HA!) How would you describe the pace of work at CiraConnect? It can be fast-paced and hectic at times, but no more than any other Corporate job. BBB reports on known marketplace practices. People have asked 4 questions about working at CiraConnect. Manage your community association business using this mobile application designed for community association management companies, managers, board / committee members and property owners / residents in communities partnering with CiraConnect for cloud-based software and on-demand services. There are 2 companies. Help fellow job seekers by sharing your unique experience. Well guide you through the process. Their future will be challenging, but they have the potential to succeed. If you mistakenly loose one you might spend all day looking for it. Other documents, meeting minutes, account information and HOA communications can be found by logging into the resident portal above. It's the good kind of fast-paced, based on a growing company. Fellow co-workers are only positive part of company's work culture. You should have had the attorney request the documents on the 12th. They agreed that I was NOT late on my payment and agreed to send a new statement to the attorney showing I didn't have a past due balance (at a charge of $50.00) HOWEVER they refuse to reverse the 'late fee' of $150.00 because "the system just bills it when there is an open balance and an attorney requests the documents. Property Management Office Contact Information: P: 855-947-2636 F: 866-919-5696 E: GetHelp@Averyranchhoa.com A: 14208 Marathon Road, Austin, TX 78717, A Premier Master Planned Community in Austin, TX.
and they confirmed that I WAS NOT LATE on my payment, which is due on the 15th. Developers can show information here about how their app collects and uses your data. Customer Service Representative in Plano, TX, Accounts Receivable Accountant in Plano, TX. Use the resident portal to pay association dues and fines, set up recurring payments, access account information, documents and to report a violation. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This company will chew you up and spit you out. How BBB Processes Complaints and Reviews. What do you think? Accounts Receivable has agreed to send a new statement to the attorney showing your account isn't past due but won't adjust the late fee". RealManage and Ciraconnect. Not to mention all paper checks come to AR for one person to open and sort through. The closing attorney can only proceed with the numbers provided to him by CIRANET so I am going to lose $150.00 tomorrow when I go to closing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. International Association of Better Business Bureaus. It's the good stress that comes along with a great company growing and moving forward. CiraConnect aka RealManage is in the field of community management for homeowners associations. How often do raises occur at CiraConnect? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I was able to get a copy of my HOA statement and it CLEARLY shows that my payment posted to my account on May 10 (NOT THE AFTERNOON OF THE 11TH). I was going to be charged a past due amount AND $150.00 late fee. BBB Business Profiles are subject to change at any time. If you are a contactor here, just know, they don't care about you! As a matter of policy, BBB does not endorse any product, service or business. Links to the most used documents will be found here. They are a fast growing company, that is dominating the market, so it can be stressful at times, but no more than any other corporate environment. Performance reviews are once a year, around April. they really have your back. great managers. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Rating is calculated based on 12 reviews and is evolving. Links to all things ARSC for Avery Ranch residents can be found here, click on the buttons below to find what you are looking for. I fit in just at home with RealManage.
The executives and upper management listen to ideas and concerns of their staff and implement them when applicable. Management has struck and thrown papers/folders at employees. BBB Business Profiles generally cover a three-year reporting period. Email questions or concerns for the property manager or a board member to:GetHelp@AveryRanchHOA.com, Community Association Manager:Jodie Walker.